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Debt - Resources
In addition to our where to get help free information you will find a number of free downloads to get you underway with overcoming your debt issues.
Why pay for help if it is available free?
Many of the easy to find debt help services advertised and online are provided by private businesses. This makes it difficult to find genuinely free services. It is understandable to be worried and anxious about debt and frustrating that having worked up the courage to fill out forms or speak to someone only to find out there is a charge. Fortunately the UK has many great free services for you to access. To make things a little easier we have put together this contact list of free debt and financial services.
Advice UK - use this service to find local money advice centre
12th Floor New London Bridge House
25 London Bridge Street London SE1 9SG
Telephone - 020 7407 4070
www.adviceuk.org.uk
Age Concern
(Advice about money, benefits and other issues)
Freepost (SWB 30375)
Ashburton
Devon TQ13 7ZZ
Phone: 0800 00 99 66(for a range of fact sheets)
www.ace.org.uk
Business Debtline
(Debt advice for the self-employed and small businesses)
Tricorn House
51-53 Hagley Road
Birmingham B16 8TP
Phone: 0800 197 6026
www.bdl.org.uk
Consumer Direct
(Helpline for consumer and fuel problems)
Phone: 0845 404 0506
www.consumerdirect.gov.uk
Council of Mortgage Lenders
(Trade organisation for mortgage lenders)
North West Wing, Bush House
Aldwych, London WC2B 4PJ
Phone: 0845 373 6771
www.cml.org.uk
Energy Ombudsman
(If you have a dispute with a fuel supplier)
PO Box 966
Warrington WA4 9DF
Phone: 0845 055 0760
www.energy-ombudsman.org.uk
Financial Ombudsman Service
(For complaints about banks, building societies, insurance,
investments, endowment policies and pensions)
South Quay Plaza, 183 Marsh Wall
London E14 9SR
Phone: 0845 080 1800
www.financial-ombudsman.org.uk
Financial Services Authority (FSA)
(Information on endowment policies, pensions and so on)
Consumer Helpline
25 The North Colonnade, Canary Wharf
London E14 5HS
Phone: 0845 606 1234
www.fsa.gov.uk
Financial Services Compensation Scheme
(An independent organisation which pays compensation
if you have a claim against firms authorised by the FSA)
7th Floor, Lloyds Chambers
1 Portsoken Street, London E1 8BN
Phone: 020 7892 7300
www.fscs.org.uk
Gamblers Anonymous
(Provides advice on how to deal with gambling problems)
141 Cleveland Street
London W1T 6QG
Phone: 08700 50 88 80
www.gamblersanonymous.org.uk
GamCare
(For advice on gambling issues for gamblers and their families)
2nd Floor, 7-11 St John’s Hill
London SW11 1TR
Phone: 0845 600 0133
www.gamcare.org.uk
Help the Aged
(Advice and support for elderly people)
207-221 Pentonville Road
London N1 9UZ
Seniorline: 0808 800 6565
www.helptheaged.org.uk
Housing Corporation
(For a list of housing associations)
149 Tottenham Court Road
London W1T 7BN
Phone: 0845 230 7000
www.housingcorp.gov.uk
The Law Society Consumer Complaints Service
(An independent organisation for complaints about solicitors)
Victoria Court, 8 Dormer Place
Leamington Spa,Warwickshire CV32 5AE
Phone: 0845 608 6565
www.legalcomplaints.org.uk
Office of Fair Trading (OFT)
(An independent organisation which protects
your rights as a consumer)
Fleetbank House
2-6 Salisbury Square
London EC4Y 8JX
Phone: 0845 722 4499
www.oft.gov.uk
One Parent Families (Gingerbread)
(Helpline, advice and information for one-parent families)
255 Kentish Town Road
London NW5 2LX
Phone: 0800 018 5026
www.oneparentfamilies.org.uk
The Parliamentary and Health Service Ombudsman
(Investigates complaints about UK government
departments or the NHS in England. Ask your MP.)
Millbank Tower, Millbank
London SW1P 4QP
Phone: 0345 015 4033
www.ombudsman.org.uk
Relate
(Advice and counselling to help with relationship problems)
Phone: 0300 100 1234 (There may be a charge.)
www.relate.org.uk
Rights of Women
(Legal advice for women)
52-54 Featherstone Street
London EC1Y 8RT.
Advice line: 020 7251 6577
www.rightsofwomen.org.uk
Samaritans
(Confidential emotional support)
Phone: 0845 790 9090
E-mail: jo@samaritans.org
www.samaritans.org
Saneline
(Support for mental illness)
1st Floor, Cityside House
40 Adler Street
London E1 1EE
Phone: 0845 767 8000
Website: www.sane.org.uk
Shelter free housing advice helpline
88 Old Street
London EC1V 9HU
Phone: 0808 800 4444
www.shelter.org.uk
TaxAid
(Advice about tax problems)
Phone: 0845 120 3779
www.taxaid.org.uk
Telephone Helplines Association
(Provides information about helplines)
Phone: 0845 120 3767
www.helplines.org.uk
Trading Standards
(Information for consumers and local
trading-standards offices)
Phone: 0845 404 0506
www.tradingstandards.gov.uk
Benefits and Tax Credits
Carer’s Allowance Unit
Phone: 0125 385 6123
Child Benefit enquiry line
Phone: 0845 302 1444
www.hmrc.gov.uk/childbenefit/
Child Support Agency (Child Maintenance and
Enforcement Commission) enquiry line
Phone: 0845 7133 133
www.csa.gov.uk
Child Trust Fund
(A Government savings account for children)
Phone: 0845 302 1470
Website: www.childtrustfund.gov.uk
Disability Benefits enquiry line
Phone: 0800 88 22 00
www.dwp.gov.uk
Disability Living Allowance and
Attendance Allowance helpline
Phone: 0845 712 3456
New Deal
(This is a Government scheme to help you into work)
www.jobcentreplus.gov.uk
Pension Credit claim line
Phone: 0800 99 1234
www.thepensionservice.gov.uk
Tax Credits helpline
Phone: 0845 300 3900
www.hmrc.gov.uk
Winter Fuel Payments helpline
Phone: 0845 915 1515
www.thepensionservice.gov.uk/winterfuel